¿Te interesa planear, diseñar e implementar estrategias innovadoras de mercadotecnia, publicidad y comercialización en medios digitales? La Licenciatura en Marketing Digital en UNIVES Latinoamérica es para ti.

Question 1

What is SetSquare?

Answer

SetSquare is a virtually-based consulting practice.

Question 2

What services does SetSquare provide?

Answer

Our primary service is virtual consultations which help people understand issues in their home workspaces, and the potential for improving their workspace.

Question 3

Is there any eligibility criteria for accessing this service?

Answer

Anyone can engage this service, as long as they are over 18 years of age and have a valid credit card.

Question 4

Do you do interior design?

Answer

Our typical service doesn’t include any specific designs, but we'll be happy to discuss your project, just reach out through our contact form or live chat on our website.

Question 5

How do I inquire about other services?

Answer

Just get in touch through our contact form or live chat on our website and one of our representatives will talk through it with you.

Question 6

What does SetSquare mean?

Answer

A set square is actually a tool for design drawing (drafting), it’s a fixed-angle transparent plastic triangle. We chose the name because it represents the process of setting something right, and of helping to bring order to an enterprise.

Question 7

How long does the process take?

Answer

It takes approximately an hour total: signing up takes less than 5 minutes, the welcome call is about 5 minutes, our pre-consultation questionnaire takes 5-10 minutes to complete, and the actual consultation is typically 40 minutes long.

Question 8

What do I get at the end of this?

Answer

You’ll receive a detailed personal report capturing everything we’ve discussed with you, and our recommendations, a summary of the consultation, a high-level budget and a guide for home workspaces.

Question 9

In what format is the final document available?

Answer

The consultation report is provided as a PDF document, and it’s delivered to you by email.

Question 10

When do I get the report?

Answer

They are typically delivered within 3-5 business days after the consultation.

Question 11

Is this for individuals or companies?

Answer

Both - The detailed consultation report is private, and just for the individual. Organizations or companies will also receive an overview report which describes trends and recommended approaches to implementing group-wide changes, but which doesn't share any personal details or specifics about individuals.

Question 12

Will we be designing my workspace?

Answer

No, the report establishes what we believe you should consider doing, but carrying out changes is not a part of the base service. You can always discuss more complex additional assistance or design work with your consultant.

Question 13

I need more than a consultation, can you help?

Answer

SetSquare was born out of a full-service design practice, and we can potentially help with a variety of more complex challenges

Question 14

Are you interior designers?

Answer

All of our consultants come from a design background of some type, but the base SetSquare workspace consultation is not considered an interior design or architectural service.

Question 15

Are there any legal requirements?

Answer

Yes, please review our terms and conditions to understand the limitations and conditions the service is provided under.

Question 16

How much does the consultation cost?

Answer

Each individual consultation for a specific person/workspace combination costs $300, in USD.

Question 17

Do I have to pay upfront?

Answer

Yes, all payments are collected in advance.

Question 18

What if I have more than 1 workspace to assess?

Answer

We are happy to help with that, but there would be an additional cost and report generated for each additional work space.

Question 19

How much should I budget for further expenses after the assessment?

Answer

It depends on the recommendations, but the report we give you will include some guidance on expected costs.

Question 20

Do you charge sales tax on any service?

Answer

Yes, all sales involving Canadian customers will be charged 13% HST for businesses, and whatever your provincial sales tax is for individuals.

Question 21

What forms of payment do you accept?

Answer

All major credit cards are accepted. We also accept electronic bank transfers for orders totaling over $5000.

Question 22

Do you accept international credit cards?

Answer

Yes, we do.

Question 23

Can I pay with multiple Visa, MasterCard, American Express, or pre-paid gift cards?

Answer

No, a single card is required.

Question 24

How do I engage the service?

Answer

Just click any of the get started links on the main page, or right here.

Question 25

I live with other people, can I still go ahead?

Answer

Yes, we’ll just ask that they not be listening in during your consultation, as it is private.

Question 26

My company sent me a link, but I lost or deleted it, what do I do?

Answer

No worries - just reach out to them, they’ll have the unique code on file. If they can’t find it, just reach out to us through our contact form.

Question 27

What if my space is small?

Answer

That’s just fine, we’ll look at whatever you’re working with, to help as much as possible.

Question 28

Do I need to measure anything? Is there any App that I can use?

Answer

Yes, we’ll need room measurements and some furniture details. There are apps, but we just need a few simple measurements, and a tape measure will do just fine.

Question 29

Can I reschedule an appointment or call?

Answer

No problem. There is a reschedule link if you click on the email you received, it’ll allow you to change the appointment time and date.

Question 30

How do I start a meeting?

Answer

Just click the link in the calendar appointment you received from us.

Question 31

How do I communicate with my consultant/designer?

Answer

Typically by email or virtual meetings.

Question 32

Is my information private?

Answer

Yes, no specific details connecting you to your workspace will be shared with anyone. Only generalized and aggregated information is provided to your employer. For more information, please review our privacy policy.

Question 33

I don't want the report to go to my work email address, what can I do?

Answer

You’ll have an opportunity to tell us what email address to send the report to, to protect your privacy.

Question 34

How do you use the data collected?

Answer

We are interested in bench-marking and trends in the evolution of remote working. We will use this data to help organizations understand where they are, with regards to policy, trends, costs and planning.

Question 35

What happens after I receive the consultation report?

Answer

You’ll have resources to help you move forward with the recommendations, and we’ll follow up to see how you did a few weeks after the report is delivered.

Question 36

How long will take to set up my final workspace?

Answer

That’ll depend on what you decide to do with regard to the recommendations.

Question 37

I have some questions about my report, what do I do?

Answer

Reach out to your consultant by email. They can let you know if the question is simple or if it will require an additional fee to help you with it.

Question 38

Do you help in buying furniture and accessories?

Answer

We can help to connect you with suppliers of some of the typical items that might be recommended, but items will be purchased directly through those organizations.

Question 39

Where can I write a testimonial?

Answer

We’d love to hear from you on Twitter, Instagram or LinkedIn, our handle is @setsquarework, but if you have specific comments, suggestions or thoughts to share, please send them to contact@setsquare.work.

Question 40

What if I am not satisfied with the service?

Answer

Please contact us at contact@setsquare.work to let us know what you didn’t like about it, and we will review your experience if possible.

Question 41

What is your refund policy?

Answer

Refunds can only be processed for services that are cancelled prior to the assessment call taking place, and will be charged a $50 administrative fee per user to cover internal costs, which will be subtracted from the refund amount.)

Question 42

Who can I talk to if I have a question, complaint or need technical support for the service?

Answer

Reach out through our contact form or chat window to be connected with technical or other support.

Question 43

I loved the experience; how do I refer a friend?

Answer

Your consultant can provide a referral link you can use to tell your friends about the service, just reach out to them by email.

Question 44

Where can I give feedback about my experience to SetSquare?

Answer

Please email us at contact@setsquare.work if you have any comments or concerns.

Question 45

I’d really like to work for SetSquare - how do I get in touch?

Answer

Please check out our careers page - here. We are always interested in hearing from talented, outgoing people with a design education.

¿Te interesa planear, diseñar e implementar estrategias innovadoras de mercadotecnia, publicidad y comercialización en medios digitales? La Licenciatura en Marketing Digital en UNIVES Latinoamérica es para ti.

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